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Home » General Discussion » A brief description of Salesforce Lightning Knowle

4/7/2021 10:40:43 AM

almamatencr
almamatencr
Posts: 3
Salesforce Lightning Knowledge is a major adaptation of the functionalityoffered by Classic Knowledge and is more than just a set of minor changes inthe user interface.
Following are a few salient features of Salesforce LightningKnowledge:
Multiple Channels:
· After your articles have been published, thereare several modes of sharing them, which are also channels or media fordistribution.
· Following are the many channels which SaleforceLightning Knowledge offers: the generalPublic, Customers, Partners and Internal users.
Content Rating:
· Salesforce Lightning Knowledge offers users thefeature to rate content using a thumbs-up or thumbs down rating system.
· The voting buttons can be placed on or removedfrom pages as per your requirements.
Versioning & KnowledgeLifecycle:
· The Knowledge Lifecycle is recurring and emphasizeson incessant betterment of content. In order to support the same, SalesforceLightning Knowledge offers the feature of version control.
· Leveraging this feature, every article shall beassigned a Version number and whenever changes are to be made to a publishedarticle, the article is edited as a new version and is then published again.
Processes for ContentApproval:
· Creation of authorization procedures forarticles is of utmost importance for keeping a check on the content which ismade public, especially if you knowledge base which is frequently published andconsists of articles which are read by customers frequently.
Allocating Topics:
· Salesforce Lightning Knowledge provides theadditional functionality of assigning topics to write-ups and articles, whichin turn lets helps in easy classification basis their content and makes themreadily available when searched for.
· Salesforce Lightning knowledge also offers afeature using which topics may be assigned automatically basis data categories,which automates manual tagging to a great extent.
Categorization ofData:
· Data Categories and Data Category Groups are twoof the most vital features of Salesforce Lightning Knowledge, which affect twoimportant functions: article organization and article access.
Using Apex with SalesforceLightning Knowledge:
· Another important trait of Salesforce Lightning Knowledgeis that it can have Apex triggers and be accessed using Apex code.
· These include Apex for many functions such as searching,archiving, publishing and other such functions. The Salesforce LightningKnowledge’s data architecture includes these developmental improvements.
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· Our Salesforce training is aligned with industrystandards and the training program design keeps undergoing changes whileconsidering all the necessary inclusions to be incorporated into the coursecurriculum in accordance with latest developments in the Salesforce domain.
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